Frequently Asked Questions (FAQ)

Welcome to the FAQ page for Omnicient Jewelry Sports and Kids LLC (Tina's Unique Boutique). Below are answers to common questions to help make your shopping experience seamless. If you don’t find the information you need, feel free to contact us directly.

 

General Questions

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1. What is Omnicient Jewelry Sports and Kids LLC? We are a boutique offering a curated selection of jewelry, sports apparel, kids' clothing, handmade products, Home & Lifestyle products, and a variety of unique items sourced globally for all ages. We also provide hair braiding services at our physical location.

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2. Where are you located? Our store is located at:

• 18 Commonwealth Ave. Erlanger KY 41018. USA

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3. What are your store hours? We are open:

• Monday to Friday: 8:30 AM – 6:00 PM

• Saturday: 10:00 AM – 3:00 PM

• Sunday: Closed

 

Orders and Payments

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4. What payment methods do you accept? We accept:

• Credit/Debit Cards, PayPal (Visa, Mastercard, etc.)

 

5. How do I track my order? Once your order is shipped, you will receive a tracking number via email. Use this number to track your package on the carrier’s website.

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6. Can I cancel or modify my order? Orders can be canceled or modified within 24 hours of placement. After this timeframe, changes may not be possible. Contact us immediately for assistance.

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Shipping and Delivery

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7. What are your shipping options? We offer the following shipping options:

• Standard Shipping

Domestic: 1 to 3 Days

International: 7 to 30 Days

• Expedited Shipping

Domestic: 1 to 3 Days

International: 2 to 4 days

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8. Do you ship internationally? Yes, we ship to select countries. Shipping fees and delivery times may vary based on location.

 

9. What should I do if my package is delayed or lost? If your package has not arrived within the estimated delivery time, please contact us with your order details. We will assist you in resolving the issue.

Returns and Refunds

10. What is your return policy? We accept returns within 14 days of purchase in the original condition and packaging. For more details, visit our Return Policy Page.

 

11. How long does it take to process a refund? Refunds are processed within 5-7 business days after we receive the returned item. It may take additional time for the amount to reflect in your account depending on your payment provider.

Products and Services

 

12. Do you offer custom or handmade products? Yes! We offer a variety of handmade products, and we design some of our items at the warehouse.

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13. Do you provide hair braiding services? Yes, we provide professional hair braiding services. Please visit our Braiding Appointments Page to schedule an appointment.

Account and Privacy

 

14. Do I need an account to place an order? No, you can checkout as a guest. However, creating an account allows you to track orders, save your details, and receive exclusive offers.

 

15. How is my personal information protected? We prioritize your privacy and use secure technology to protect your data. For more details, review our Privacy Policy.

 

Still, Have Questions?

If your question wasn’t answered here, don’t hesitate to contact us via:

• Emailing us at: sales@ojsakshop.com

• Calling us at: +1 859 777 3383

• Filling out our online contact form: Contact Us

• Live Chat: Available on our website

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Thank you for choosing Omnicient Jewelry Sports and Kids LLC! We are here to help you every step of the way.